For anyone who believes that people skills are important in the delivery of projects then this book is for you.

In this book Peter Parkes focuses on an increasingly valued aspect of project management. Soft skills have always underlain excellent project management performance, but the underlying concepts and techniques have not been clearly expressed. Peter has now demonstrated how NLP can help many of us, in a most helpful and engaging way. The benefits of applying, rather than just reading, his approach will become apparent to those concerned with supporting individual projects as to those governing major portfolios of programmes and projects. Knowing the depth of knowledge and experience on which this book is based I have no hesitation in recommending it.

I first spoke with Peter about three years ago about the need to develop self awareness and soft skills in project managers in order for them to become better leaders, and I was impressed with Peter’s application of NLP at the time. It appears that this conversation seeded a book, and an excellent one too. Well done!

People, not process and tools, are the key ingredient in making change happen. Peter has vast experience in project leadership and has used it to create a useful read that can help project managers get the best out of their interactions with those they work with.

Even in IT projects, soft skills are very important and Peter, a well respected author and speaker, has shared his insight on this resulting in an extremely useful guide on behavioural competences.

As Project Managers, there is a continuing need to take our skill base to the highest level. This book will surely add to your skill set, particularly in the challenging area of ‘soft skills’.

If all books placed as much importance on soft skills as this one then perhaps we might start to see a sea change in the way projects are managed. All too often the fact it’s people that deliver projects is forgotten, something not lost on this book which should be applauded.

One of the main reasons for projects of all sizes failing to deliver is the project manager’s lack of soft skills for managing people. In this book Peter helps you to develop the skills in dealing with team members and stakeholders that are essential to be a successful project manager.

Project Managers need a range of hard and soft skills to drive project management processes to deliver successfully. I am clear that using associated PPM tools and applying learning is not enough on its own. Peter’s book brings analysis, insight and valuable pointers to improving those very important soft skills such as building rapport with stakeholders, handling difficult situations and being assertive. I recommend Peter’s book, read it and help improve both your personal performance and your team’s performance.