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(Project) Management is a combination of toolset and mindset. Currently the PM toolset box is overflowing and cluttered. It needs a good cleanout. On the other hand the PM mindset box is alarmingly empty except for some snake oil. The way ahead is a combination of mindset and toolset and we’ve done toolset to death. The articulation of an idea which works elsewhere and needed explaining in our language is therefore to be welcomed with open arms (and minds).

Professional PMs know that being successful requires more than following a framework or a process. Peter shows us that using a competence-based application of NLP techniques can drive more effective management. For a PM looking for an edge, Peter’s book is brilliant!

There is still lots of room for improvement in project delivery performance in all sectors. In most cases vast improvement can easily come from all project players really understanding each other better and having higher quality relationships and interactions. NLP is a perfect technique to help all project players to improve in this area – enabling misunderstandings to be avoided or spotted and difficult issues confronted which will lead to better project outcomes. I recommend that all project players spend time to learn from this topic and improve their own capability and performance.

Method and process are important in project management, but knowing how to use them is even more so. Most project managers can increase their effectiveness most by developing their soft skills, recognising that finesse can be more effective than brute force. Once developed, they will find that their skills are much more transferable across not only project types, but whole industry sectors. This book showing the application of tools like NLP to develop competences will help you on that journey and will certainly whet your appetite for more. Peter’s lively style is compelling and benefits from his imaginative use of appropriate quotations and personal anecdotes. For me this book throws light on a major component of our journey towards greater professionalism in project management.

Even in IT projects, soft skills are very important and Peter, a well respected author and speaker, has shared his insight on this resulting in an extremely useful guide on behavioural competences.

Important contextualised contribution to the development of competence in the so-called soft skills, hard to master, but an indispensable component of effective practice in a profession whose time has come.

People, not process and tools, are the key ingredient in making change happen. Peter has vast experience in project leadership and has used it to create a useful read that can help project managers get the best out of their interactions with those they work with.

I was introduced to the world of Neuro-Linguistic Programming via my involvement with sports coaching. This exposure to NLP illustrated to me what a fantastic tool this could be for the Project Management profession. We generally recognise that our people are our greatest asset and that we operate in a world where relationships are key, however, so called ‘soft skills’ can often be the hardest to master. With NLP our people can learn to be even more effective in their dealings with their teams, clients and key stakeholders. The release of Peter’s book is perfectly timed and fills a large void in the market.