I found the book very well structured in the way it combined the theory of NLP (at not too intense a level) with practical exercises and examples, and very well written. I thought that a PM who took it seriously and followed the book right through would develop some very good people skills, whether or not they decided to take it any further. The book is about the ‘soft skills’ of Project Management, which are so often ignored; indeed I would strongly recommend it to any Manager who recognises the need to work with and through people.